Shipping & Exchanges
We are an environmentally conscious company with a unique exchange policy that is cost effective for you, our customer, and better for the environment:
For All Regular Mystery Items:
- You are allowed up to 2 exchanges.
- You do not have to pay to ship the goods back to us. The goal is to find someone who will LOVE the item you are unsatisfied with.
- Give to a friend or family and send us their name and email address of the person you are giving it to, then you AND your friend will get a code.
- Your code will be for your replacement exchange item(s), your friends code will be for a FREE flannel, double the fun!
- If you CANT find someone to love your item, simply donate them at any clothing charity, and provide receipt of donation to email@example.com to receive your code for your free replacement exchange item(s), see our donation page for more info!
- The code(s) you receive are then applied at checkout after shopping the item (shipping not included).
- If you do not wish to donate, email us at firstname.lastname@example.org to receive a code for 50% off the replacement exchange item you were unhappy with to then apply at checkout.
Don't forget to post a picture in your swag and tag us @tag_pop !
For All Collectible Products:
- You are allowed unlimited exchanges
- Please reach out to email@example.com to receive our shipping address for your exchange.
- We will issue you a new product once we receive the old one
For every order, we do not issue refunds on shipping cost.
We provide refunds only for items that have failed our sorting process and have the following characteristics.
- Multiple stains (more than two)
- Damaged beyond wear and tear (please note that some damage, as is the case with Premium Vintage tees, is considered desirable and additive to value)
- If your tee shirt is one of the following brands
- Old Navy
- Forever 21
- American Eagle
- Offensive or undesirable graphic (this is grounds for an exchange, but we may make exceptions if this garment would have otherwise been sorted out by us)
If you wish to pursue a refund, you must provide a photo of the garment, and email us at firstname.lastname@example.org.
Enter your style preferences at check-out and provide as much info on what you love in terms of style, color, and themes
Please feel free to provide additional feedback in our survey here