About Us About Us | TagPop

About Us

TagPop is your one-stop thrift shop for awesome hand-curated vintage clothes and thrift items at the lowest possible prices...ever!

Why is everything a mystery?

Our inventory is always changing, and photographing, measuring and describing each garment is costly and time-consuming. Rather than doing this for each item we receive, we just source and categorize our own inventory instead. Eliminating this part of the process allows us to pass the savings directly on to you.

Are you guys a charity?

No. However, we purchase our clothes from an extensive network of charities, such as Goodwill, Salvation Army and Boys & Girls Clubs of America, so by buying from us, you're indirectly supporting them too.

Is Tagpop good for the environment?

Yes! Each year, more than 12 percent -- 10.5 million tons -- of merchandise from the $330-billion fashion industry gets thrown away. Our mission is to reduce the amount of apparel that winds up in landfills by algorithmically matching surplus goods to consumers, finding unique pieces you'll love before they go to waste.

TagPop sells clothing by category -- so if you want a denim jacket, you'll order a denim jacket and our stylists will select one just for you based on your order history and style preferences. If you don't like what you get, email help@tagpop.co and tell us what we got wrong -- returns and exchanges are unlimited and we'll keep trying until we get it right. As for the original item, you can send it back to us or just donate it to a charity of your choice. We'll update our data and keep sending you jackets until we find one you like.

We do our best to find all our items a new home, but those we can't sell are matched with charitable organizations, like Bowery Mission in NYC. We even recycle unsellable merchandise, so nothing in our inventory ever goes to waste. We believe that in this way, by 2020, Tagpop will be repurposing 2 million tons of apparel each year that would otherwise go into landfills. 


About Our Founders:

Topper Luciani, Tagpop's CEO and hero, has spent his entire career working in fashion and more than a decade in secondhand clothing. He is the driver of Tagpop’s vision and mission and has worked tirelessly for years to find new and exciting ways for used goods to be recycled, repurposed and put back into the marketplace.
Topper oversees all of Tagpop’s business operations, from business development and strategy to fulfillment and content marketing, and is the inspiration for the company’s brand and voice. He wears every hat, from pitching investors to shipping packages, and sees the full potential in every piece of clothing he sells. He invented the concept of second hand mystery (now lottery) shopping as a unique way to make people happy and wants nothing more than to see his “gems” find a loving home. His energy and positivity are contagious and he loves sharing his enthusiasm for solving real challenges on a global scale.

Henry Lihn
 is an entrepreneur, madman, advisor and investor who specializes in business and sales development for startups in the technology and media sectors, as well as compassion and irritating humor.He is a lifelong New Yorker and a highly accomplished writer and musician.
An ardent supporter of charity and sustainability initiatives, Henry has volunteered on aid initiatives in Haiti, Uganda and the Dominican Republic, and is the founder of Hope For the Children, a South African charity based on a sustainable farm in Cape Town which is an active community center educating and sheltering children from the townships while providing food to the local community.


Return Policy:

Our mission is to solve the fashion waste crisis by redistributing vintage/used clothing and saving it from winding up in landfills. For this reason, we do not accept returns on our merchandise -- instead, we request that you donate any items you will not keep to your preferred charity or directly to someone in need (in fact, send us a picture of your donation receipt and we will issue you a credit toward your next order!).

While we do not accept returns, we will always send out replacements for any items you aren't satisfied with, at no additional cost to you.

If you would like us to send you replacements OR if you are unsatisfied with your purchase and would like a refund, please email help@tagpop.co with your name and order number, and we will do our best to respond within 24 hours.

Contact Us:

For more information on Tagpop, or for questions about your order, shoot us an email at help@tagpop.co. In case of an emergency, you may TEXT us at (203) 903-4645 (please text only -- calls will not be answered).


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